{"id":1269,"date":"2016-05-09T08:39:39","date_gmt":"2016-05-09T06:39:39","guid":{"rendered":"https:\/\/wordpress.schuetzenhof-flachau.at\/en\/3-sterne-hotel-flachau\/wissenswertes\/"},"modified":"2026-01-28T21:57:12","modified_gmt":"2026-01-28T20:57:12","slug":"good-to-know","status":"publish","type":"page","link":"https:\/\/www.schuetzenhof-flachau.at\/en\/3-star-hotel-flachau\/good-to-know\/","title":{"rendered":"Good to Know"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=""]<\/p>\n

Good to Know & FAQ<\/span><\/h1>\n

Booking information & everything you need to know<\/span><\/h2>\n

[\/vc_column_text][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=""]<\/p>\n

General information<\/h5>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width="1\/2″][vc_tta_accordion c_align="left" c_position="left" active_section="0″ collapsible_all="true"][vc_tta_section title="When is check-in and check-out?" tab_id="1757410064010-67687166-a2e2″][vc_column_text css=""]Your room is ready for check-in from 2:00 PM on the day of arrival. On the day of departure, we kindly ask you to check out by 10:00 AM.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="Which catering options are available at the hotel?" tab_id="1757410983977-c0b3067b-56e0″][vc_column_text css=""]The hotel offers a varied, regional breakfast buffet from 7:30 to 10:00 am<\/strong>. In the evening, a 3-course menu with a fresh salad buffet<\/strong> is served from 6:00 to 8:00 pm<\/strong>. During meals, we kindly ask guests to wear neat, well-groomed clothing and closed shoes. Tracksuits, flip-flops and ski boots are not permitted in the restaurant.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="How can I reach the hotel by public transport?" tab_id="1769590987899-b9d0669a-a166″][vc_column_text css=""]<\/p>\n

Our hotel is easy to reach by public transport.<\/strong>
The nearest high-speed train station is Radstadt<\/strong>, located approx. 12 km from the hotel<\/strong>. From there, you can continue your journey to Flachau<\/strong> by bus or taxi<\/strong>.<\/p>\n

If you are arriving by plane, the most convenient airports are Salzburg Airport \u201cW. A. Mozart\u201d<\/strong> (approx. 70 km away<\/strong>) and Munich Airport \u201cFranz Josef Strau\u00df\u201d<\/strong> (approx. 250 km away<\/strong>). From both airports, you can reach Flachau by shuttle service, public transport or rental car<\/strong>.<\/p>\n

Our tip:<\/strong> With the Salzburg Verkehr Guest Mobility Ticket<\/strong>, you can use public transport free of charge throughout the entire province of Salzburg<\/strong>, including arrival and departure<\/strong>.<\/p>\n

You can find all information about getting to Flachau and our hotel<\/strong> here.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title="Is parking available at the hotel, and are there e-charging stations?" tab_id="1769591290416-70b340cc-a3a3″][vc_column_text css=""]Free parking is available directly in front of the hotel, and an electric vehicle (EV) charging station is also provided.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="How can I book and pay?" tab_id="1757410064017-65c4ba98-f48e"][vc_column_text css=""]The booking is only valid with a deposit. The remaining amount can be paid in cash, by debit card, or credit card.<\/p>\n

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  • Sparkasse Flachau<\/li>\n
  • IBAN: AT94 2040 4000 4165 7537<\/li>\n
  • BIC: SBGSAT2SXXX<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section title="What are the cancellation policies?" tab_id="1769591560438-3fa0bcb1-5f2e"][vc_column_text css=""]<\/p>\n

    Cancellation Policy \u2013 Hotel in Flachau<\/strong><\/p>\n

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      Free cancellation<\/strong> up to 6 weeks before arrival<\/p>\n<\/li>\n

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      70% charge<\/strong> from 6 weeks to 1 week before arrival<\/p>\n<\/li>\n

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      90% charge<\/strong> within the last week before arrival<\/p>\n<\/li>\n

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      100% charge<\/strong> for early departure or cancellations from the day of arrival<\/p>\n<\/li>\n<\/ul>\n

      All cancellations must be made in writing<\/strong>. Terms follow the general hotel booking conditions<\/strong>.<\/p>\n

      [\/vc_column_text][\/vc_tta_section][vc_tta_section title="How much is the single room supplement?" tab_id="1769616371385-a6cfd90f-91a2″][vc_column_text css=""]<\/p>\n

      The single room supplement<\/strong> varies depending on the season<\/strong>.<\/p>\n

      Winter single room supplement<\/strong><\/h3>\n
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        Low season \/ shoulder season:<\/strong> \u20ac20.00 per night<\/p>\n<\/li>\n

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        New Year\u2019s Eve & Carnival week:<\/strong> \u20ac50.00 per night<\/p>\n<\/li>\n

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        High season:<\/strong> \u20ac30.00 per night<\/p>\n<\/li>\n<\/ul>\n

        Summer single room supplement<\/strong><\/h3>\n
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          Low & shoulder season:<\/strong> \u20ac20.00 per night<\/p>\n<\/li>\n

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          High season:<\/strong> \u20ac30.00 per night<\/p>\n<\/li>\n<\/ul>\n

          The single room surcharge<\/strong> applies to all bookings with single occupancy<\/strong> and is charged per night<\/strong>.<\/p>\n

          [\/vc_column_text][\/vc_tta_section][vc_tta_section title="How much is the short stay supplement?" tab_id="1769616374555-6984c450-c629″][vc_column_text css=""]<\/p>\n

          A short stay supplement<\/strong> applies depending on the length of stay<\/strong> and is charged per adult<\/strong>.<\/p>\n

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            1-night stay:<\/strong> \u20ac20.00 supplement per adult<\/p>\n<\/li>\n

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            2\u20133-night stay:<\/strong> \u20ac10.00 supplement per adult<\/p>\n<\/li>\n<\/ul>\n

            The short stay surcharge<\/strong> is applied to short bookings<\/strong> and helps cover additional operational costs for very short stays.<\/p>\n

            [\/vc_column_text][\/vc_tta_section][vc_tta_section title="How much are the local tax and the mobility levy?" tab_id="1769616810927-cd637070-abe1″][vc_column_text css=""]<\/p>\n

            The local tax, including the mobility levy<\/strong>, is \u20ac3.00 per adult, per day<\/strong>.
            This charge applies to guests aged 15 years and older<\/strong> and is not included in the room rate<\/strong>.<\/p>\n

            [\/vc_column_text][\/vc_tta_section][vc_tta_section title="What is the Salzburg Verkehr Guest Mobility Ticket?" tab_id="1757413017917-94ca7cc5-53dd"][vc_column_text css=""]With the mobility ticket<\/strong>, you can travel freely on all public transport throughout the province of Salzburg<\/strong>.
            The ticket is provided upon arrival at Hotel Sch\u00fctzenhof<\/strong> and is valid for the duration of your stay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="Can the rooms be booked for just one night?" tab_id="1757410173677-661a168b-22bd"][vc_column_text css=""]<\/p>\n

            Yes! Our hotel is located directly on the A10 motorway<\/strong>, making it an ideal stopover<\/strong> for travelers heading towards the Adriatic coast, Croatia, or Italy<\/strong>.
            Rooms can also be booked with breakfast only<\/strong>.<\/p>\n

            Your advantage:<\/strong>
            Enjoy dinner in our in-house \u00e0 la carte restaurant<\/strong> with regional Austrian cuisine<\/strong>, have breakfast in the morning, and continue your journey right away the next day<\/strong>.<\/p>\n

            [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column_inner][vc_column_inner width="1\/2″][vc_tta_accordion c_align="left" c_position="left" active_section="0″ collapsible_all="true"][vc_tta_section title="What amenities does the hotel offer?" tab_id="1757410376637-15a99c4d-46fa"][vc_column_text css=""]<\/p>\n

            Our hotel offers a variety of amenities for a relaxing and enjoyable stay<\/strong>:<\/p>\n

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              Wellness area<\/strong> for relaxation<\/p>\n<\/li>\n

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              \u00c0-la-carte restaurant<\/strong> serving regional specialties<\/p>\n<\/li>\n

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              Free Wi-Fi<\/strong> throughout the hotel<\/p>\n<\/li>\n

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              Kids\u2019 playroom and outdoor playground<\/strong><\/p>\n<\/li>\n

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              Bicycle & ski storage<\/strong>, including ski boot dryers<\/p>\n<\/li>\n<\/ul>\n

              Enjoy comfort, family-friendly facilities, and everything you need for an active holiday in Flachau<\/strong>.<\/p>\n

              [\/vc_column_text][\/vc_tta_section][vc_tta_section title="Is smoking allowed in the hotel?" tab_id="1757412507887-a7c4d445-19a2″][vc_column_text css=""]No, our hotel is a non-smoking property<\/strong>. Smoking is not permitted anywhere inside the hotel<\/strong>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="Is there a playground or play area for children at the hotel?" tab_id="1757412579405-010af620-e077″][vc_column_text css=""]<\/p>\n

              Yes! Indoors<\/strong>, children will never get bored: our 40 m\u00b2 play area<\/strong> features a Fun4Four table, a table football (foosball) table, and a TV for entertainment.<\/p>\n

              Outdoors (summer only)<\/strong>, there is a small playground<\/strong> with a trampoline, toy cars, and more \u2014 perfect for our youngest guests.<\/p>\n

              [\/vc_column_text][\/vc_tta_section][vc_tta_section title="Can I bring my dog to the hotel?" tab_id="1757410946399-dffdc3d4-bfae"][vc_column_text css=""]<\/p>\n

              Yes, staying with a dog is possible<\/strong>, but only by prior written confirmation<\/strong> from the hotel. To respect all guests, only a limited number of dogs<\/strong> can be accommodated at the same time. One dog per room<\/strong> is allowed.<\/p>\n

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                Dog fee:<\/strong> \u20ac30 per night (food not included)<\/p>\n<\/li>\n

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                Dogs are not allowed<\/strong> in the restaurant during breakfast or dinner. During these times, the dog should be able to stay comfortably alone in the room<\/strong>.<\/p>\n<\/li>\n

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                Dogs arriving without prior registration<\/strong> incur a \u20ac50 per night surcharge<\/strong> (food not included).<\/p>\n<\/li>\n<\/ul>\n

                Please inform us in advance<\/strong> if you plan to bring your dog so we can prepare everything for a comfortable stay.<\/p>\n

                [\/vc_column_text][\/vc_tta_section][vc_tta_section title="Is there free Wi-Fi?" tab_id="1757412477121-bb8c8c98-48f3″][vc_column_text css=""]You can use the Wi-Fi free of charge throughout the hotel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="How are the rooms equipped?" tab_id="1757411955627-a0578a74-2291″][vc_column_text css=""]<\/p>\n

                Our rooms are designed for comfort and convenience<\/strong>:<\/p>\n

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                  Box spring beds<\/strong> with cozy bed linen (washed in the hotel)<\/p>\n<\/li>\n

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                  Additional options<\/strong> in some rooms: single bed, sofa bed, pull-out couch, or bunk bed<\/p>\n<\/li>\n

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                  Bathroom<\/strong> with shower, hairdryer, towels & toiletries<\/p>\n<\/li>\n

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                  Separate toilet<\/strong> in some rooms<\/p>\n<\/li>\n

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                  Balcony<\/strong><\/p>\n<\/li>\n

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                  Desk<\/strong><\/p>\n<\/li>\n

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                  Safe<\/strong><\/p>\n<\/li>\n

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                  Cable\/Satellite TV<\/strong><\/p>\n<\/li>\n

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                  Wi-Fi<\/strong><\/p>\n<\/li>\n<\/ul>\n

                  Enjoy modern amenities combined with a cozy and relaxing atmosphere for a perfect stay.<\/p>\n

                  [\/vc_column_text][\/vc_tta_section][vc_tta_section title="Do the rooms have a refrigerator or air conditioning?" tab_id="1757411787500-8228219d-6b42″][vc_column_text css=""]Nein, weder noch. Die beste Luft liefert die Natur! Selbst im Hochsommer sind die N\u00e4chte angenehm. Eine Minibar im Zimmer gibt es nicht. F\u00fcr Medikamente kannst du dir Info an der Rezeption holen.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="What wellness facilities are available at the hotel?" tab_id="1757412983066-dab4a751-6340″][vc_column_text css=""]<\/p>\n

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                  Relaxe im neuen Wellnessbereich<\/p>\n

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                  • Finnische Sauna<\/li>\n
                  • Bio-Kr\u00e4utersauna<\/li>\n
                  • Dampfbad<\/li>\n
                  • Erlebnisdusche<\/li>\n
                  • Gro\u00dfer Ruheraum mit Infrarotliegen<\/li>\n<\/ul>\n

                    Saunat\u00fccher und Badem\u00e4ntel befinden sich im Zimmer. Kostenlose Saunanutzung ab einem Aufenthalt von 2 \u00dcbernachtungen. Saunabenutzung bei einer Nacht \u2013 Preis \u20ac 15,00 pro Person. Saunanutzung ab 14 Jahren.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

                    [\/vc_column_text][\/vc_tta_section][vc_tta_section title="How does the sauna work at the hotel?" tab_id="1769617898852-87666eeb-9b8b"][vc_column_text css=""]<\/p>\n

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                    Im Winter ist unsere Sauna t\u00e4glich von 15:00 bis 19:00 Uhr<\/strong> ge\u00f6ffnet.<\/p>\n

                    Im Sommer<\/strong> ist unsere Sauna bei Aufenthalten ab dem zweiten Tag kostenlos<\/strong> \u2013 Saunamantel und Saunatuch<\/strong> sind selbstverst\u00e4ndlich inklusive. Bei einem Kurzaufenthalt<\/strong> schalten wir die Sauna gerne exklusiv f\u00fcr Sie<\/strong> ein \u2013 \u20ac 25,\u2013<\/strong>, inklusive Saunamantel und Badetuch<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

                    [\/vc_column_text][\/vc_tta_section][vc_tta_section title="Can you drink the tap water at the hotel?" tab_id="1769618026591-06b94365-f9e4″][vc_column_text css=""]Aber sicher! Wir in Flachau liefern beste Trinkwasserqualit\u00e4t.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="Does the hotel have a restaurant?" tab_id="1769618053762-435b5658-1445″][vc_column_text css=""]<\/p>\n

                    Yes! Our hotel features an \u00e0-la-carte restaurant<\/strong> serving regional Austrian cuisine<\/strong>.<\/p>\n

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                      Breakfast<\/strong> is available for all guests, including non-hotel guests, until 10:00 AM<\/strong>.<\/p>\n<\/li>\n

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                      The kitchen is open<\/strong> from 11:00 AM to 2:00 PM<\/strong> and 5:00 PM to 9:00 PM<\/strong>.<\/p>\n<\/li>\n

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                      All day<\/strong>: coffee, cakes, ice cream, and drinks are served.<\/p>\n<\/li>\n<\/ul>\n

                      Enjoy authentic Austrian flavors<\/strong> in a cozy atmosphere, whether you\u2019re staying at the hotel or just visiting for a meal.<\/p>\n

                      [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width="1\/2″][vc_column_text css=""]<\/p>\n

                      Summer season (spring to fall)<\/h5>\n

                      [\/vc_column_text][vc_row_inner][vc_column_inner][vc_tta_accordion c_align="left" c_position="left" active_section="0″ collapsible_all="true"][vc_tta_section title="Are there cycling or hiking trails nearby?" tab_id="1769618141295-c29b6299-f443″][vc_column_text css=""]<\/p>\n

                      Yes, plenty! The Ennsradweg cycle path<\/strong> runs directly in front of the hotel<\/strong>, and many hiking trails<\/strong> also start right at the hotel.<\/p>\n

                      Enjoy easy access to cycling and hiking adventures<\/strong> in the beautiful Flachau region.<\/p>\n

                      [\/vc_column_text][\/vc_tta_section][vc_tta_section title="Are guided hikes available?" tab_id="1769618260200-59eab340-020f"][vc_column_text css=""]Yes, with the Flachau Summer Card you can join guided group hikes for free. More info on the official Flachau website.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="What summer activities are there?" tab_id="1757411184282-46dbee03-2f38″][vc_column_text css=""]<\/p>\n

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                      • Hiking and cycling trails right by the hotel<\/li>\n
                      • Reitecksee lake for swimming \u2013 just a few steps away<\/li>\n
                      • Enns cycle path for bike tours<\/li>\n
                      • Playground<\/li>\n
                      • Children’s playroom & free summer programs with the Flachau Summer Card<\/li>\n<\/ul>\n

                        [\/vc_column_text][\/vc_tta_section][vc_tta_section title="What children’s programs are available in the summer?" tab_id="1757411183924-c7d5c8e2-9bb0″][vc_column_text css=""]The Flachau Summer Card program is included in the summer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="Is there a bicycle storage room?" tab_id="1757412041799-72a99283-ad7c"][vc_column_text css=""]Yes, you are welcome to store your bikes in the bike cellar.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width="1\/2″][vc_column_text css=""]<\/p>\n

                        Winter season (end of fall to spring)<\/h5>\n

                        [\/vc_column_text][vc_tta_accordion c_align="left" c_position="left" active_section="0″ collapsible_all="true"][vc_tta_section title="How do I get to the ski slopes?" tab_id="1757410606189-97d21174-7225″][vc_column_text css=""]The nearest ski slope in Snow Space Salzburg is just 5 minutes away by ski bus. There is a ski bus stop right in front of our house.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="What winter activities are there?" tab_id="1757410664035-54da9488-1de1″][vc_column_text css=""]<\/p>\n

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                        • Skiing<\/li>\n
                        • Cross-country skiing nearby<\/li>\n
                        • Winter hikes<\/li>\n
                        • Snowshoe tours<\/li>\n<\/ul>\n

                          [\/vc_column_text][\/vc_tta_section][vc_tta_section title="What children’s programs are available in winter?" tab_id="1757411242446-cf88d5d2-c3ce"][vc_column_text css=""]With a 40 m\u00b2 play area featuring a Fun4Four table, spinning soccer table, and more, you’ll never be bored![\/vc_column_text][\/vc_tta_section][vc_tta_section title="Where can I store my winter sports equipment?" tab_id="1757412107059-67577238-5de9″][vc_column_text css=".vc_custom_1757418284664{margin-bottom: 80px !important;}"]Your winter sports equipment is in good hands with us. Store it in the ski cellar with ski boot dryer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title="How far is the cross-country ski trail from the hotel?" tab_id="1769633701617-2601a9a9-9b32″][vc_column_text css=""]<\/p>\n

                          The Reitdorf cross-country trail<\/strong> is just 50 meters from the hotel<\/strong>.<\/p>\n

                          In addition, Flachau and neighboring villages offer a network of around 180 km of trails<\/strong>, including the 60 km Tauernloipe<\/strong>, connecting six locations in the Salzburger Sportwelt.<\/p>\n

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                            Trails are groomed for classic and skating skiing<\/strong>.<\/p>\n<\/li>\n

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                            Nearby three high-altitude trails<\/strong>: Rossbrand, Gnadenalm, and Obergassalm.<\/p>\n<\/li>\n

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                            Trail use and trail maps are free of charge<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

                            Enjoy direct access to cross-country skiing<\/strong> and the stunning winter landscape of Flachau.<\/p>\n

                            [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][rev_slider_vc alias="slider-hotel"][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                            [vc_row][vc_column][vc_column_text css=""] Good to Know & FAQ Booking information & everything you need to know [\/vc_column_text][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=""] General information [\/vc_column_text][vc_row_inner][vc_column_inner width="1\/2″][vc_tta_accordion c_align="left" c_position="left" active_section="0″ collapsible_all="true"][vc_tta_section title="When is check-in and check-out?" tab_id="1757410064010-67687166-a2e2″][vc_column_text css=""]Your room is ready for check-in from 2:00 PM on the day of arrival. On the day of departure, we kindly ask you to […]<\/p>\n","protected":false},"author":1,"featured_media":8597,"parent":1246,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1269","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/pages\/1269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/comments?post=1269"}],"version-history":[{"count":33,"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/pages\/1269\/revisions"}],"predecessor-version":[{"id":9372,"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/pages\/1269\/revisions\/9372"}],"up":[{"embeddable":true,"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/pages\/1246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/media\/8597"}],"wp:attachment":[{"href":"https:\/\/www.schuetzenhof-flachau.at\/en\/wp-json\/wp\/v2\/media?parent=1269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}